How the Consumer Protection Act can help you
The Consumer Protection Act:
- ensures that you are treated as an equal and protects you against discrimination in economic transactions
- protects your privacy and ensures fair practice when goods or services are marketed to you
- means you have the right to choose the agreements you enter into and continue with
- gives you the right to the disclosure of information so that you can make informed choices
- protects you against fraud and other dishonest practices
- makes sure that you don’t have to agree to unfair conditions in the small print
- allows you to return things which don’t work properly
- protects you against goods and services that can harm you
- makes suppliers compensate you if they have caused you a loss
- ensures that you are educated on consumer issues and the results of your
- makes it possible for you to form groups to promote your interests
Who and what is involved in the Consumer Protection Act?
The Consumer Protection Act can help consumers in dealings which involve advertising, marketing, promoting, selling, supplying and delivering or repairing of goods and services in South Africa.
You are a consumer if you have made a deal with a supplier, for example, when you pay for goods or services, or if goods or services are marketed to you.
Goods include things, but also information and data and the licence to use it.
Services include receiving advice or training you pay for, transport of people or goods, transactions at restaurants and hotels, entertainment and access to electronic communication.
Employment relationships, credit agreements, deals between two private consumers and goods or services supplied to government do not fall under the Consumer Protection Act.
If you have a complaint and the supplier won’t resolve it for you, you can complain to your provincial Consumer Affairs Office or the National Consumer Commission as well as other bodies.
Whenever the Consumer Protection Act refers to ’business days’ it means the days from Monday to Friday.
SAME PRICE, QUALITY AND SERVICE FOR ALL
A SALES PERSON CALLS TO SELL SOMETHING
ACCEPTING THE OFFER TO BUY SOMETHING WHEN A SALESPERSON CALLS
NOT GETTING WHAT WAS PAID FOR
AUTOMATIC SIGN-UP FOR PAID ADD-ON
RECEIVING SOMETHING WITHOUT HAVING ORDERED ANYTHING
BUYING SOMETHING ON SPECIAL OFFER
PREPAID AND GIFT VOUCHERS
PROMOTIONAL COUPONS OR VOUCHERS
CUSTOMER LOYALTY OR POINT PROGRAMMES
CANCELLING A TICKET, ORDER OR RESERVATION
A SERVICE IS OVERBOOKED
SIGNING A CONTRACT
BUYING ON LAY-BY – 1
BUYING ON LAY-BY – 2
RETURNING A NON-WORKING PRODUCT
UNSAFE OR FAULTY PRODUCTS
REPAIRS – 1
REPAIRS – 2
REPAIRS – 3
ENTERING A COMPETITION
ENTERING A COMPETITION ON YOUR CELLPHONE
How to complain and enforce your rights
WHO CAN COMPLAIN
APPROACHING THE PROVINCIAL OR NATIONAL CONSUMER BODY
COMPLAINING AT THE PROVINCIAL CONSUMER AFFAIRS OFFICE